As a part of our commitment to your privacy, StoreMaxx supports and adheres to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers.” We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests not to receive mail, telephone, or other solicitations from StoreMaxx Inc.
Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the IP address or Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.
Using Information About You
We use your contact information for analytical and marketing purposes, such as:
· confirming and tracking your order, subscription, or registration;
· analyzing preferences, trends, and statistics;
· informing you of our new products, services, and offers; and
· providing you with other information from and about StoreMaxx Brands.
We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online, in one of our retail partner stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others, including providers of third-party cookie and other third-party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to StoreMaxx Inc. or to others. We may also disclose your contact information when we believe the law or legal process requires it.
Opting Out Of Marketing & Transfers
Updating & Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know by contacting us via phone at 1-844-762-7725 or by sending us an email to firstname.lastname@example.org. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:
· I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
· I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
· I prefer not to have my contact information provided to third parties for their marketing purposes.
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
StoreMaxx Inc. takes special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.
California users under the age of 18 may request the removal of their content or information publicly posted on web sites or mobile applications by sending us an email to email@example.com. Please note that most of the user content that appears on our Site or Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
Links to Third Party Sites
All items purchased on Snap Pak USA are inspected prior to shipping. However, if in fact an item you purchased on Snap Pak USA is found to be materially defective, you may return it within 30 days of purchase for a full refund of the item’s purchase price. To return a product, please call 1-844-762-7725 for a Return Authorization number. All returns made without a Return Authorization number within the 30-day window will not be eligible for a full refund.
Any item returned outside of the 30 day window will not be credited and no refund will be issued. However, we will email you a special promotional code you can use on your next purchase.
Please complete the following steps:
1. Place the item into a sturdy shipping package.
2. Include ONLY the items which you want a refund for.
3. Include all original packing materials, if available.
4. Select a shipper in which you want to use to return the item(s).
5. Place a shipping label on the package.
6. Give the package to your local parcel carrier or drop it off at any carrier location (store, terminal or drop box).
7. Do not return an item that has been previously used as this is considered insanitary.
8. Never return an item with food in it. It will immediately be disposed and no credit issued.
Note: The original shipping charges incurred in your purchase are not refundable as part of your return.
SNAP PAK USA
10 BANTA PLACE
HACKENSACK, NJ 07601
SHIPPING & DELIVERY ERRORS; MISSING ITEMS, DAMAGES DUE TO SHIPPING
If you receive an order that arrives damaged or incomplete, please contact customer care at
1-844-762-7725 or email firstname.lastname@example.org within three days of receiving the item to report the error or damage.
All Snap Pak products are warranted to be defect free when shipped from our warehousing facility. If an item is found to be delivered defective, Snap Pak USA will reimburse you for your return shipping costs.
Effective Date: April 8, 2019
Copyright 2020 StoreMaxx Inc. All Rights Reserved.
StoreMaxx Inc.®, Snap Pak®, FoodMates®, Royal Foil®, Prep Pak® , GlassMates®, Mr. Sandwichman®, EarthMates®, Carry Outs®, Tuff Tote® and Tuff Tub® are each a registered trademark of StoreMaxx Inc. and/or its subsidiaries (collectively “StoreMaxx Inc.”).
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You may not copy, download, reproduce, modify, publish, distribute, transmit, distribute display, transfer, create derivative works from, sell or participate in the any sale of, or exploit in any way, in whole or in part, any of the Contents, the site, or any related software.