Privacy Policy

STOREMAXX INC. Privacy Policy

We are StoreMaxx Inc., makers of the Snap Pak® and other brands named in this document. We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase “contact information” means any information by which you can be contacted or personally identified, such as your name, mailing address, email address, telephone number, etc.) The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This Privacy Policy applies to information we collect about you through with via telephone, email, our website(s) and mobile applications. By using any of our web sites, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.

As a part of our commitment to your privacy, StoreMaxx supports and adheres to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise to American Consumers.” We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale, or exchange with other marketers; (2) honor customers’ requests not to share their contact information with other marketers; and (3) honor customers’ requests not to receive mail, telephone, or other solicitations from StoreMaxx Inc.

Collecting Information About You

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the IP address or Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.

If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., Facebook, Instagram or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our stores, websites and mobile applications.

Using Information About You

We use your contact information for analytical and marketing purposes, such as:

· confirming and tracking your order, subscription, or registration;

· analyzing preferences, trends, and statistics;

· informing you of our new products, services, and offers; and

· providing you with other information from and about StoreMaxx Brands.

We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

To serve you better, we may combine information you give us online, in one of our retail partner stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others, including providers of third-party cookie and other third-party browsing and use data. We use that combined information to enhance and personalize the shopping experience of you and others with us, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

We allow third-party companies to serve ads and/or collect certain information when you visit our web sites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third-party web beacon to collect this information. Our systems do not recognize “Do Not Track” signals, but several of these third-party companies who utilize these cookies or beacons on our web sites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the “Opting Out of Marketing and Transfers” section of this Privacy Policy.

In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to StoreMaxx Inc. or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Opting Out Of Marketing & Transfers

Updating & Deleting Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know by contacting us via phone at 1-844-762-7725 or by sending us an email to orders@snappakusa.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:

· I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.

· I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.

· I prefer not to have my contact information provided to third parties for their marketing purposes.

You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.

Cookies

When you visit our web sites, we send one or more “cookies” to your computer or other device. We may also use cookies in emails that you receive from us. A “cookie” is a small data file that is placed on the hard drive of your computer when you visit a web site. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. You may opt out of certain of these services. In addition, we or certain of our Service Providers, in connection with the services that they provide to us, may work with third parties who may use cookies to collect information to tailor advertising for you and others elsewhere on the Internet and on our web sites, and to assist in reminding us of who you are. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.

Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Protecting Children

StoreMaxx Inc. takes special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.

California users under the age of 18 may request the removal of their content or information publicly posted on web sites or mobile applications by sending us an email to info@storemaxx.net. Please note that most of the user content that appears on our Site or Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.

Links to Third Party Sites

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any of your information on such site.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

RETURNS POLICY

All items purchased on Snap Pak USA are inspected prior to shipping. However, if in fact an item you purchased on Snap Pak USA is found to be materially defective, you may return it within 30 days of purchase for a full refund of the item’s purchase price. To return a product, please call 1-844-762-7725 for a Return Authorization number. All returns made without a Return Authorization number within the 30-day window will not be eligible for a full refund.

Any item returned outside of the 30 day window will not be credited and no refund will be issued. However, we will email you a special promotional code you can use on your next purchase.

Please complete the following steps:

1. Place the item into a sturdy shipping package.

2. Include ONLY the items which you want a refund for.

3. Include all original packing materials, if available.

4. Select a shipper in which you want to use to return the item(s).

5. Place a shipping label on the package.

6. Give the package to your local parcel carrier or drop it off at any carrier location (store, terminal or drop box).

7. Do not return an item that has been previously used as this is considered insanitary.

8. Never return an item with food in it. It will immediately be disposed and no credit issued.

Note: The original shipping charges incurred in your purchase are not refundable as part of your return.


Ship to:

SNAP PAK USA

10 BANTA PLACE

SUITE 106

HACKENSACK, NJ 07601


SHIPPING & DELIVERY ERRORS; MISSING ITEMS, DAMAGES DUE TO SHIPPING

If you receive an order that arrives damaged or incomplete, please contact customer care at

1-844-762-7725 or email orders@snappakusa.com within three days of receiving the item to report the error or damage.


PRODUCT WARRANTIES

All Snap Pak products are warranted to be defect free when shipped from our warehousing facility. If an item is found to be delivered defective, Snap Pak USA will reimburse you for your return shipping costs.

FEEDBACK

To help us improve our privacy policy and practice, please give us your feedback. You may email us at orders@snappakusa.com or call us at 1-844-SNAP-PAK. (1-844-762-7725)

Effective Date: April 8, 2019

Legal Statement

Copyright 2020 StoreMaxx Inc. All Rights Reserved.

StoreMaxx Inc.®, Snap Pak®, FoodMates®, Royal Foil®, Prep Pak® , GlassMates®, Mr. Sandwichman®, EarthMates®, Carry Outs®, Tuff Tote® and Tuff Tub® are each a registered trademark of StoreMaxx Inc. and/or its subsidiaries (collectively “StoreMaxx Inc.”).

All of the materials, including images, illustrations, designs, icons, photographs, video clips, intellectual property and other materials that appear as part of this site (collectively, the “Contents”) on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by StoreMaxx Inc. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited.

You may not copy, download, reproduce, modify, publish, distribute, transmit, distribute display, transfer, create derivative works from, sell or participate in the any sale of, or exploit in any way, in whole or in part, any of the Contents, the site, or any related software.

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